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1.0 INTAKE

Make product operations self-driving

Capture customer requests, Slack conversations, and bug reports — all automatically triaged into structured work.

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From conversation to action

Grid Agents read your channels and turn signal into structured issues — labeled, prioritized, and assigned.

1.0 Intake
◐
Grid Agent Working · ENG-2891
14 actions · last 1h
  • 14:23read3 new messages in #feedback · lena, didier, andreas
  • 14:23inferCrash signature matches iOS 18.2 · 87% confidence
  • 14:23createENG-2891 — Mobile crash on activity tab
  • 14:24linkMerged 2 duplicate reports from Intercom
  • 14:24assignRouted to @copilot for repro
  • 14:25replyPosted summary to thread · 3 react
23issues created today
1.2mavg triage
94%label accuracy
11dupes merged
ENG-2891BugP1
Mobile crashes when opening activity tab

3 users affected · iOS 18.2, Android prod

Linked: 5 messages · Assignee: @copilot
Next in queue
—"Search broken on /pricing"Bug
—"Add CSV export to dashboards"Feat
—"Daily digest email is empty"Bug
Throughput · last 24h 184 issues created
00:0006:0012:0018:00now
Inbox · 8 unsorted
RAW · slack"App keeps freezing on iPad"
RAW · email"Can we get SSO for the API?"
RAW · intercom"Latency spikes after 5pm"✦ analyzing · 0.4s
RAW · github"npm install fails on macOS Sequoia"
RAW · slack"Onboarding video is too long"
RAW · intercom"Billing page shows wrong currency"
◐Classifier
severity
P1
type
Bug
area
Mobile
dup match
2 found
throughput 184 / hr
Routed
Bug · 96% iPad freeze → Mobile
Feature · 91% SSO for API → Platform
Perf · 88% Latency spikes → Infra
Bug · 84% npm install fails → Dev tools
Design · 79% Onboarding length → Growth
Perf · 76% Slow dashboard load → Infra
Bug · 73% 2FA email delays → Identity
AI · 62% Currency format → Review
184 routed 11 deduped 6 review
Backlog · 24
ENG-2891Refine onboarding empty stateDesign
ENG-2872Fix flaky billing testBug
ENG-2868CSV export on dashboardsFeat
Todo · 11
ENG-2865P95 latency on /searchPerf
ENG-2861Dark mode for /settingsDesign
In Progress · 6
ENG-2703Faster app launchPerf
ENG-2840AI summarizer promptAI
ENG-2839Webhook retriesBug
Done · 18
ENG-2611Dark mode polishDesign
ENG-2588Sentry source mapsBug
Intercom · live
Marta R. · Pro

"Export to CSV stopped working after the update."

2m ago · linked to ENG-2868
# feedback Thread · 4 replies
lena 2:14 PM

Mobile crashes when opening the activity tab. 3 users now.

didier 2:16 PM

Repro on iOS 18.2. Logs attached.

andreas 2:18 PM

Same on Android prod build.

@Grid create urgent issues and assign to me
◐ Grid asks the team posted 12m ago · 7 of 9 responded

Which approach for the flaky billing test (ENG-2872)?

  • Stabilize current mocks · @copilot drafted PR62% · 5
  • Switch to contract tests against Stripe sandbox24% · 2
  • Quarantine and tackle in Q3 hardening14% · 1
+3
Grid will draft the spec from the winning option
◐ Auto-drafted spec preview draft · regenerates on consensus
TitleStabilize billing test suite mocks
Owner@copilot · est. 2 days
ScopeRefactor Stripe mock layer · pin clock · re-record fixtures
RisksMay surface 2 latent races in webhook retries
LinksENG-2872 · 3 prior incidents · #payments
HOW IT WORKS

From signal to ship

Step 01

Capture from anywhere

Slack, GitHub, customer emails — Grid agents read them all and propose structured issues with priority and labels.

@Grid
create urgent issues
Step 02

Triage in seconds

Issues land already labeled, sized, and assigned. Humans review or override; Grid learns from every decision.

Bug
Perf
Design
Step 03

Route to the right hands

Grid Asks pings the right reviewer with full context — no manual cross-team handoff.

Copilot
Codex
Cursor
8× Faster triage
−40% Time to ship
3 days To migrate

Grid took two engineers off triage and put them back on roadmap work. Every. Single. Day.

Adam Lerner VP Engineering, OpenAI

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